PolandZakład Ubezpieczeń Społecznych
Płatnik TSL download fails: enter EU LOTL address by hand
Płatnik users facing TSL-list download or certificate errors must enter https://ec.europa.eu/tools/lotl/eu-lotl.xml in the TSL tab and confirm with Aktualizuj, Zapisz, Ok.
By Taxxa AI OyPublished 6 November 2026
Industry: Across industries
Płatnik checks the qualified certificates used to sign electronic documents sent to ZUS against TSL trust lists. ZUS describes these lists as the basis for verifying the correctness and credibility of the qualified certificate, and states that the program downloads and updates them automatically, with no user action connected with the TSL lists required for correct operation.
Where downloading the TSL lists meets difficulties, the address must now be changed by handZUS. The ZUS instruction of 6 November 2026
ZUS gives a single replacement address to enter
ZUS: https://ec.europa.eu/tools/lotl/eu-lotl.xml
ZUS, described as conforming to the European Commission document.
Log in to the Płatnik program firstZUS. Then open the transmission settings through the menu path Przekaz -> Ustawienia przekazu elektronicznego
ZUS, switch to the TSL tab
ZUS, and locate the TSL list address field, labelled Adres listy TSL
ZUS.
Type the published address into that field. Then confirm with the on-screen buttons in the order listed: first Aktualizuj, then Zapisz, then OkZUS.
Validity checking of qualified electronic signatures in Płatnik operates on current TSL lists, with the EU TSL list as the base point of trust. Earlier ZUS guidance describes the same pairing of symptoms: where the current TSL list cannot be downloaded, verification of the qualified certificate cannot be carried out.
The instruction lists one address and one menu path.ZUS Enter the address as published in the TSL tab
ZUS field and confirm with the three listed buttons; the instruction presents this manual edit as the response to the download difficulties.
ZUS communication from 2016 states that correct operation of the program requires no user action on TSL lists; the 2026 instruction covers the failure caseZUS, in which the automatic download does not deliver the lists
ZUS and the address must be set by hand
ZUS.
Legal basis: ZUS instruction of 6 November 2026 on the manual change of the TSL list address in Płatnik to https://ec.europa.eu/tools/lotl/eu-lotl.xml, applied alongside Regulation (EU) No 910/2014 on electronic identification and trust services for electronic transactions.
If Płatnik reports TSL-list download difficulties or certificate-verification errors, open the TSL tab of the electronic-transmission settings and replace the TSL list address with https://ec.europa.eu/tools/lotl/eu-lotl.xml, then confirm with Aktualizuj, Zapisz, Ok.
Sources
- Program Płatnik – utrudnienia związane z pobieraniem list TSL lub błąd weryfikacji certyfikatu
- Komunikat dla użytkowników programu Płatnik
- Program Płatnik jest zainstalowany na systemie operacyjnym Windows XP. Po aktualizacji w programie nie widać certyfikatu użytkownika oraz nie można pobrać listy TSL
- Brak możliwości elektronicznego wysyłania dokumentów ubezpieczeniowych z programu Płatnik zainstalowanego na komputerze z systemem Windows XP