Akmenė sets waste-levy and service complaint procedure

The Akmenės rajono savivaldybės taryba set the procedure for submitting, registering and examining waste holders\u2019 complaints and for examining disputes over the municipal waste levy and waste-service quality. The Akmenės rajono savivaldybės taryba adopted decision No. T-196 of 9 November 2026E TARE TAR, approving the Ginčų ir skundų dėl Akmenės rajono savivaldybės vietinės rinkliavos už komunalinių atliekų tvarkymą ir komunalinių atliekų tvarkymo paslaugų kokybės nagrinėjimo taisyklėsE TAR. The rules cover four subjects: setting and calculation of the vietinė rinkliava už komunalinių atliekų tvarkymą, application of levy reliefs (lengvatos), quality of the municipal waste service, and organisation of that service.E TAR

The rules bind complaining atliekų turėtojai, the komunalinių atliekų tvarkymo sistemos administratorius or its commissioned fund administrator, and the Savivaldybės vykdomoji institucija or its authorised person. Examination follows teisėtumas, objektyvumas, proporcingumas, skaidrumas, išsamumas, efektyvumas and the right to be heard. Levy and relief disputes go to the system administratorE TAR; service-quality and organisation disputes go to the executive institution or its authorised personE TAR.

Form requirements are strict. The complaint must be written in Lithuanian and signed, stating the addressee, the complainant's name and contacts, the concrete violation, the date it became apparent, the demand, the grounding facts, whether court proceedings on the same matter are known, the attachments and the date of drawing up. Filing is by post, the E. pristatymo sistema, electronic means, or in person at the customer service point, directly or through a documented representative. Electronic filings need a qualified electronic signature or electronic identification such as VIISP or the E. pristatymo sistema. A complaint counts as filed on receipt, or the next working day where it arrives after hours or on a rest or holiday day. Anonymous complaints are not examined, though the executive institution may assess information pointing to a public-interest or environmental breach on its own initiative.

Time limits decide admissibility. A complaint may be left unexamined where more than one month passed from the day the stated violations became apparent until filing.E TAR Defective filings draw a single deficiency notice within 5 working days of receipt with no fewer than 5 working days to cure; failure leaves the complaint unexamined under Article 11(3)(7) of the Viešojo administravimo įstatymas. Filings outside the recipient's competence are forwarded within 5 working days with notice to the person. The decision comes within 20 working days of receiptE TAR, extendable by up to 10 working days for objective reasons with written notice within 5 working days stating the reasons. Notice of discontinuation goes out within 3 working days of adoption.

The outcome is to satisfy, reject or partially satisfy the complaint, or to discontinue examination. The decision states the deciding body, the circumstances, the established facts, the norms applied, the motives and the appeal procedure, and is communicated in writing or by electronic means. Recusal and suspension follow the Viešojo administravimo įstatymas, and filing does not suspend enforcement unless legislation provides otherwise. Appeals run in two tiers. An administrator's levy decision or inaction goes to the executive institution or its authorised person.E TAR Disagreement with that executive-level levy decision, or with its inaction, goes to the Lietuvos administracinių ginčų komisija or an administrative courtE TAR; an authorised person's quality decision or inaction goes to the executive institution, then to the Regionų administracinis teismas under the Administracinių bylų teisenos įstatymasE TAR.

Legal basis is the closing sentence: Akmenės rajono savivaldybės tarybos 2026 m. lapkričio 9 d. sprendimas Nr. T-196, adopted under Vietos savivaldos įstatymo 6 straipsnio 31 punktas and 15 straipsnio 2 dalies 28 punktas and Atliekų tvarkymo įstatymo 31(2) straipsnio 1 ir 4 dalys, applying the Viešojo administravimo įstatymas and the Administracinių bylų teisenos įstatymas.