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NorwayNAV.no

Closed businesses missing refund report must contact Nav now

Closed businesses that received a Nav refund but no settlement report should contact Nav at once; the wait-until-mid-month rule and its 15 April example are gone.

By Taxxa AI OyPublished 10 November 2026

Payroll & Labour

Industry: Across industries

Employers that have wound up a business and received a refund from Nav but no settlement report are now told to contact Nav straight awayNAV. The page previously told them to wait and monitor Altinn or nav.noNAV, contacting Nav only if the report had not appeared by the middle of the monthNAV — illustrated with an example in which a report due on 1 April could wait until 15 April before any contactNAV. Both the mid-month threshold and the 15 April example are deletedNAV; the remaining instruction is unconditional: if the refund arrived but the report did not, contact NavNAV.

The report itself is the employer's reconciliation of Nav refunds. It shows refunds of sykepenger, foreldrepenger and svangerskapspenger as well as pleie-, opplærings- and omsorgspenger, letting the business check the payment against what it expected. It becomes available one to two business days after payment through nav.no or the link in the Altinn notification; Nav pays refunds so they are in the account on the first business day of a new month, and payments outside that rhythm get a separate follow-up report. The June report carries both last year's holiday pay and May's ordinary refunds, with holiday pay always shown for the period 01.05–31.05.

Reading the report requires one of the listed Altinn access packages — Lønn med personopplysninger av særlig kategori, Ansvarlig revisor, Regnskapsfører lønn, Regnskapsfører med eller uten signeringsrettighet or Revisormedarbeider — or a delegation of the single service, with minimum security level 3 login. It comes as a PDF for reading or print and a CSV for import into payroll and finance systems, and through an API that payroll and HR vendors connect to. A missing report usually has a mundane cause: the wrong parent or subunit selected, missing Altinn access, or a report already opened by a colleague and sitting in the archive — or deleted, in which case it sits in deleted items.

The new rule matters for the closed-business case in particular: the refund is in the account, the paperwork is not, and waiting no longer has a stated deadlineNAV.

Legal basis is Nav's employer settlement-report routine for refunds of sick pay and parental benefits, reported through the Oppgjørsrapport arbeidsgiver service in Altinn (formerly K27).

Contact Nav at once when a wound-up business received a refund without a settlement report, first checking unit, Altinn access and archive/deleted items.

Sources

Oppgjørsrapport arbeidsgiver – refusjoner fra Nav